In today’s hybrid workplaces, many employees need help to speak up and make their voices heard. The fear of being fired or appearing uninformed intimidates them greatly. However, it’s essential to realize the benefits of overcoming this fear. Assertive communication at work can result in personal and organizational growth. Therefore, it’s crucial to understand why it’s essential to speak up at work and how to do it assertively without being passive or aggressive. In this article, we will explore these topics and provide strategies to improve assertive communication in the workplace.
The Importance of Speaking Up
One thing that I always stress to my coachees is the importance of speaking up. Not only is it beneficial for you personally, but it can also have a positive impact on your team and the company as a whole.
There are two main benefits to speaking up. First, it can help alleviate the burden of constantly thinking about what you want to say. By asking questions or offering feedback, you can free yourself from the mental weight of holding back. Additionally, those confident in speaking up are more likely to be recognized and considered for leadership roles due to their problem-solving skills, executive presence and initiative.
Secondly, speaking up is beneficial for the company. By bringing new ideas and diverse perspectives to the table, you can contribute to the improvement of processes, products, and services, which can ultimately give the company a competitive edge. Asking questions and offering suggestions can lead to innovation and progress within the organization. Speaking up is not only about voicing your ideas in a big meeting, but it is also about not saying yes to everything, setting boundaries or addressing a conflict head-on. An assertive approach allows you to voice your concerns without resorting to aggression or avoiding the problem altogether.
Avoiding Passivity and Aggression
While assertiveness is in the middle of communication between two people, passivity and aggression are at the extremes. Passive communication involves avoiding conflict, not expressing your needs, and putting others’ needs above yours. This can lead to unaddressed issues, frustration, and a lack of personal growth. On the other end of the spectrum, aggressive communication involves disregarding others’ needs, intimidating, and being disrespectful. This approach often results in strained relationships and a hostile work environment.
The assertive approach involves stating your needs factually, without emotions or value judgments, while being curious about the other person’s needs.
The Assertive Approach
1. Be Prepared
Before speaking up, gather all necessary information, like numbers, facts, statistics or examples. Being well-prepared helps you communicate with clarity and confidence.
2. Use “I” Statements
When expressing your thoughts or concerns, frame them as “I” statements. For example, instead of saying, “You always interrupt me in meetings,” you could say, “I feel interrupted during meetings, and it affects my ability to contribute effectively.” This approach takes the focus off blame and emphasizes your feelings and needs.
3. Listen And Ask Questions
Assertive communication is a two-way street. Listen actively to others, acknowledge their perspectives, and show empathy. This will help build trust and encourage others to reciprocate by listening to you. Ask questions to better understand what the other person is saying and find what they need. They may want an orange, but they may only need the juice of that orange. You can only find that out by asking powerful questions.
4. Watch Your Non-verbal Cues
Your body language, tone of voice, and facial expressions play a significant role in assertive communication. Maintain eye contact, use a calm and composed tone, and avoid defensive postures. These non-verbal cues can convey your confidence and sincerity.
Mastering assertive communication is a crucial factor in achieving success in one’s career. Speaking up at work can foster innovation, resolve conflicts, and propel you to new heights in your professional journey. To be assertive, it is essential to be well-prepared, use “I” statements, actively listen, and ask questions. By doing so, you can effectively voice your opinions, concerns, and ideas without resorting to passivity or aggression. Embracing assertiveness not only benefits your career but also contributes to a healthier and more productive work environment.
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