Samsung’s new Galaxy S24 Ultra has received high praise from reviewers, but some early customers are less than happy with one key aspect of the new flagship smartphone—the display.
According to multiple comments on Reddit, several users have discovered that colors displayed on their new Galaxy S24 Ultras look considerably worse than those on previous Samsung flagships, such as last year’s Galaxy S23 Ultra.
Complaints include a “dull” notification area and “awful” colors on the home screen and app drawer.
A similar list of complaints compiled by Samsung Insider, Ice Universe, reveals a long list of related issues, including negative comments such as “What I can say with confidence is that my S23U looks much, much better “ and “Screen is so dull that I switched back to my S23U.”
Early speculation blamed Samsung’s new anti-reflective Corning Gorilla Glass Armor screen coating for the reduction in picture quality—a potentially disastrous situation for Samsung as it would mean nothing could be done to rectify the situation for existing smartphones.
However, keen observers noted that the issue is, in fact, the result of an easily fixable software bug—and Samsung is already on the case.
The bug is triggered when selecting the smartphone’s Vivid display color mode. Vivid mode typically provides punchy, saturated colors at the expense of color accuracy. Many users prefer this setting over the comparatively muted Natural mode, which offers more true-to-life results.
However, Vivid mode isn’t working as intended for some Galaxy S24 Ultra users, leaving them stuck in the muted Natural color mode. For these users, switching from Natural to Vivid settings results in no visible color changes, as YouTube channel NL Tech demonstrates in a recent upload.
Thankfully, according to one commenter, Samsung is aware of the problem and is already working on a fix, as shown in the provided screenshot from Samsung’s Chat Support, which states:
“No worries, our Samsung developer team is currently working now to fix this issue on your device. Rest assured that this coming software update will fix our problem on our Samsung S24.”
However, it’s important to note that media playback remains unaffected by the bug, so you can watch video and enjoy games using the full color capabilities of Samsung’s latest display while waiting for the bug to be fixed. The phone’s hardware isn’t faulty.
Samsung hasn’t provided a timeline for the fix, but given the relatively trivial nature of the problem, I would expect one to roll out very soon. I have reached out to Samsung directly for comment and will update this story when I receive a response.
Follow @paul_monckton on Instagram
Read the full article here